CATEGORY: Internet Marketing

JOB TITLE: Digital Commerce Operations Manager

Garnet Hill, a growing high-end multi-channel marketer specializing in original designs in clothing and home décor is seeking a Digital Commerce Operations Manager to join our Team.


Lead the project management, requirements documentation and testing efforts surrounding future development of the Garnet Hill website, as well as any other technical integration efforts. Troubleshoot technical challenges related to e-commerce products (website, content tools, social sites, QR, mobile, Coremetrics, S7, etc.). Recommend and assist in implementing automated processes and reporting. Provide first-line leadership and supervision with the Web Content team, determining the department's workflow, priorities and schedules.

  • Conduct and coordinate complete user-acceptance testing of new code releases
  • Communicate and socialize new web functionality to the organization, and collaborate with appropriate areas of the company to ensure optimal launch and utilization of new enhancements; measure post-launch project success
  • Collaborate with counterparts across Cornerstone Brands and third-party vendors on development of new initiatives and functionalities
  • Write detailed requirements documentation including "wire-framing" mock-ups in relation to functionality and ROI justification
  • Assist Web Content team in the building out of web content
  • Research and make strategic recommendations for the evolution of site features and functionality to maximize effectiveness of site
  • Lead cross-functional teams on web enhancement projects
  • Create and maintains best practices for thorough web testing
  • Assist in coordinating A/B tests in relation to web functionality
  • Leverage internal reporting systems to lead development recommendations and calculate ROI for prioritization
  • Ensure that work flows through the department and that schedules and deadlines are followed and met; act as final arbiter of priority within the department
  • Supervise Web Content team, including but not limited to hiring and conducting performance reviews
  • Establish goals, set quality standards and assist in creating work processes with other departments and external resources
  • Initiate efficiencies and drive automation in web content processes as the business evolves
  • Stay current on e-commerce development best practices and make recommendations accordingly and based on optimizing bottom-line business objectives
  • Other responsibilities as directed and necessary for the business
  • Bachelor's Degree in E-commerce, Computer Science or related field
  • 3+ years experience as business analyst and/or quality assurance tester for a sophisticated B2C e-commerce website
  • Previous managerial experience preferred
  • Thorough understanding of software development lifecycle
  • Fluency in Coremetrics or other robust website reporting packages
  • Experience with web development tools such as JavaScript, JSP and Java
  • Experience with J2EE Application Server such as IBM’s WebSphere (WAS)
  • DB2 and Unix/Linux skills including proficiency in SQL development and shell scripting
  • Understanding of security issues including PCI compliance is helpful

  • Expert professional/technical writing skills are essential
  • Demonstrated strategic and tactical skills with proven attention to detail and excellent follow-through
  • Excellent communication, organizational, and project management skills with the ability to motivate and influence cross-functional teams
  • Proven problem-solving skills
  • Ability to take on multiple projects under tight deadlines
  • Excellent time-management and organizational skills
  • Excellent leadership skills with proven ability to mentor and develop staff
  • Flexibility to react to a fast-paced corporate environment
  • Ability to work and communicate effectively in a team environment
If interested in this career opportunity, please submit your cover letter, resume and salary requirements to:

Human Resources
231 Main Street
Franconia, NH 03580
Fax: 603-823-7404
Phone: 603-823-5545

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