Returns and Exchanges

Garnet Hill Services

(Continental U.S. only. Other customers, please contact Customer Service.)

When you’re happy, we’re happy!

What’s your return and exchange policy during the holiday shopping season?

If something in your order doesn’t work out, we’d like to make it right. Anything you purchase now through December 24, 2021, you can return for an exchange or refund through March 31, 2022.

When that period ends, our commitment to assuring quality in every stitch does not. Should an item be defective, we’ll replace it for up to one full year from the date of purchase. Please clearly explain the defect to Customer Service. We’ll inspect your return to verify the issue. After our review, you’ll receive an exchange or refund. You’ll find that quality and integrity are more than language here; they are fundamental to the Garnet Hill experience.

What to do if you need to return or exchange your Garnet Hill purchase for any reason. (It’s easy!)

Send us your item using the standard UPS or USPS return label included with your order. For your records, please jot down the tracking number from the label.

Should you prefer, you can create and print your UPS return label here. Please make a note of the tracking number from the label, or remove and retain the top portion where the number appears. Then take your package to UPS. You can find the nearest location at UPS.com or schedule a pickup. Note that UPS charges more for scheduled pickups.

For exchanges, there is no charge to return the item, and the new merchandise will be shipped to you with no shipping fee. For returns, there is a $6.95 shipping fee per package with our label.

Should you prefer to pay for your own return shipping and insurance via the carrier of your choice, please still include the standard return label and ship to:

Garnet Hill Returns
8879 Union Centre Blvd.
West Chester, OH 45069-7063

Please note that some items such as rugs, beds, and furniture require special handling when returning or exchanging. Please follow the instructions included with your purchase.

We’re here to help.

Missing the order number? Have a question? Contact our friendly Customer Service team at 800.870.3513 or customerservice@garnethill.com.