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Returns and Exchanges

Garnet Hill Services

(Continental U.S. only. Other customers, please contact Customer Service.)

When you’re happy, we’re happy!

If something in your order didn’t work out, we’d like to make it right. Within 90 days of the original shipping date, you can return it for an exchange or refund. Please ensure that it is unworn, unwashed, and unaltered, with the original tags on.

What to do if you need to return or exchange your Garnet Hill purchase for any reason. (It’s easy!)

Send us your item using the standard UPS or USPS return label included with your order. For your records, please jot down the tracking number from the label.

Should you prefer, you can create and print your UPS return label here. Please make a note of the tracking number from the label, or remove and retain the top portion where the number appears. Then take your package to UPS. You can find the nearest location at UPS.com or schedule a pickup. Note that UPS charges more for scheduled pickups.

For exchanges, there is no charge to return the item, and the new merchandise will be shipped to you with no shipping fee. For returns, there is a $6.95 shipping fee per package with our label.

Should you prefer to pay for your own return shipping and insurance via the carrier of your choice, please still include the standard return label and ship to:

Garnet Hill Returns
8879 Union Centre Blvd.
West Chester, OH 45069-7063

Please note that some items such as rugs, beds, and furniture require special handling when returning or exchanging. Please follow the instructions included with your purchase.

We’re here to help.

Missing the order number? Have a question? Contact our friendly Customer Service team at 800.870.3513 or customerservice@garnethill.com.

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