Returns and Exchanges

Garnet Hill Services

Not delighted with your purchase?

No worries – returns are easy and exchanges ship free.

RETURNS & EXCHANGES (U.S. ONLY; excludes AK, HI and U.S. Territories)

Send in your item(s) using the standard UPS or USPS return label included with your order. For your records, please jot down the tracking number from the label.

If you prefer, you can create and print your UPS return label here. Please make a note of the tracking number from the label, or remove and retain the top portion where the number appears. Then take your package to UPS. You can find the nearest location at UPS.com or schedule a pickup. Note that UPS charges more for scheduled pickups.

For exchanges, there is no charge to return the item(s) and the new merchandise will be shipped to you with no shipping fee. For returns, there is a $6.95 shipping fee per package with our label.

Should you prefer to pay for your own return shipping and insurance via the carrier of your choice, please still include the standard return label and ship to:

Garnet Hill Returns
8879 Union Centre Blvd.
West Chester, OH 45069-7063


Contact Customer Service at 800.870.3513 or customerservice@garnethill.com


Customer service is ready to help at 800.870.3513.