CATEGORY: Internet Marketing

JOB TITLE: Digital Commerce Operations Manager

Garnet Hill, a growing high-end multi-channel marketer specializing in original designs in clothing and home décor is seeking a Digital Commerce Operations Manager to join our Team.

JOB SUMMARY:

Lead the project management, requirements documentation and testing efforts surrounding future development of the Garnet Hill website, as well as any other technical integration efforts. Troubleshoot technical challenges related to e-commerce products (website, content tools, social sites, QR, mobile, Coremetrics, S7, etc.). Recommend and assist in implementing automated processes and reporting. Provide first-line leadership and supervision with the Web Content team, determining the department's workflow, priorities and schedules.

JOB RESPONSIBILITIES:
  • Conduct and coordinate complete user-acceptance testing of new code releases
  • Communicate and socialize new web functionality to the organization, and collaborate with appropriate areas of the company to ensure optimal launch and utilization of new enhancements; measure post-launch project success
  • Collaborate with counterparts across Cornerstone Brands and third-party vendors on development of new initiatives and functionalities
  • Write detailed requirements documentation including "wire-framing" mock-ups in relation to functionality and ROI justification
  • Assist Web Content team in the building out of web content
  • Research and make strategic recommendations for the evolution of site features and functionality to maximize effectiveness of site
  • Lead cross-functional teams on web enhancement projects
  • Create and maintains best practices for thorough web testing
  • Assist in coordinating A/B tests in relation to web functionality
  • Leverage internal reporting systems to lead development recommendations and calculate ROI for prioritization
  • Ensure that work flows through the department and that schedules and deadlines are followed and met; act as final arbiter of priority within the department
  • Supervise Web Content team, including but not limited to hiring and conducting performance reviews
  • Establish goals, set quality standards and assist in creating work processes with other departments and external resources
  • Initiate efficiencies and drive automation in web content processes as the business evolves
  • Stay current on e-commerce development best practices and make recommendations accordingly and based on optimizing bottom-line business objectives
  • Other responsibilities as directed and necessary for the business
EDUCATION/EXPERIENCE:
  • Bachelor's Degree in E-commerce, Computer Science or related field
  • 3+ years experience as business analyst and/or quality assurance tester for a sophisticated B2C e-commerce website
  • Previous managerial experience preferred
TECHNICAL KNOWLEDGE/EXPERIENCE:
  • Thorough understanding of software development lifecycle
  • Fluency in Coremetrics or other robust website reporting packages
  • Experience with web development tools such as JavaScript, JSP and Java
  • Experience with J2EE Application Server such as IBM’s WebSphere (WAS)
  • DB2 and Unix/Linux skills including proficiency in SQL development and shell scripting
  • Understanding of security issues including PCI compliance is helpful

SKILLS:
  • Expert professional/technical writing skills are essential
  • Demonstrated strategic and tactical skills with proven attention to detail and excellent follow-through
  • Excellent communication, organizational, and project management skills with the ability to motivate and influence cross-functional teams
  • Proven problem-solving skills
  • Ability to take on multiple projects under tight deadlines
  • Excellent time-management and organizational skills
  • Excellent leadership skills with proven ability to mentor and develop staff
  • Flexibility to react to a fast-paced corporate environment
  • Ability to work and communicate effectively in a team environment
If interested in this career opportunity, please submit your cover letter, resume and salary requirements to:

Human Resources
231 Main Street
Franconia, NH 03580
Email: humanresources@garnethill.com
Fax: 603-823-7404
Phone: 603-823-5545



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