Category: Quality

JOB TITLE: Director of Product Quality

Garnet Hill, a growing high-end multi-channel marketer specializing in original designs in clothing and home décor is seeking a Director of Product Quality to join our team.


Assures quality products by establishing and enforcing quality standards; testing requirements; manufacturing check points; and adherence to legal requirements.

  • Establish quality and reliability standards by studying product and consumer requirements y with Product Development, Merchandising and external vendors
  • Establish raw material standards by studying manufacturing and engineering requirements; conferring and negotiating with suppliers; and devising testing methods and procedures
  • Establish in-process product inspection standards and develop processes/reporting to monitor and measure performance to standards
  • Establish standards for the disposition of finished product by devising evaluation tests, methods, and procedures
  • Establish product quality documentation system by writing and updating quality assurance procedures
  • Maintain product quality by enforcing quality assurance policies and procedures and government requirements; collaborating with other members of management to develop new product and engineering designs, along with manufacturing and training methods
  • Develop and maintains effective working relationships with all internal, customer facing departments; vendors; agents; and distribution center. Develops efficient and effective processes to gather and respond to customer feedback regarding product quality.
  • Prepare product and process quality reports by collecting, analyzing, and summarizing return data and customer feedback and trends and take appropriate action to resolve
  • Achieve financial objectives by preparing the quality assurance budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Develop, train and mentor a multi-disciplined core Team that is specialized but interchangeable/cross-trained to meet the growing needs of the organization/business
  • Define work processes and roles and responsibilities of Team to ensure work flows through the department and that schedules and deadlines are followed and met
  • Make all personnel decisions including, but not limited to, hiring, goals/objections, and appropriate performance management
  • Continually evaluate organization structure to ensure capable of meeting current and future business need
  • Maintain professional and technical knowledge and stays current on consumer safety issues by attending educational workshops/webinars; reviewing professional publications; establishing personal networks; participating in professional organizations
  • Commitment to continual improvement of Garnet Hill product quality and procedures
  • Other responsibilities as directed and necessary for the business
  • Bachelor's Degree in manufacturing, quality control or business administration or equivalent work experience
  • 8+ years in roles of increasing responsibility in quality assurance
  • 3+ years management experience required
  • Product Development experience desired
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Prior experience with Product Lifecycle Management software
  • Technical understanding of manufacturing methods and procedures
  • Strong analytical skills with ability to articulate and present and report research results
  • Ability to develop standards, manage processes and champion process improvement
  • Demonstrated strategic and tactical skills with proven attention to detail and excellent follow-through
  • Ability to take on multiple projects under tight deadlines
  • Excellent leadership skills with proven ability to develop, lead and motivate a high performing team
  • Flexibility to react to a fast-paced corporate environment with ability to work and communicate effectively in a team environment

If interested in this career opportunity, please submit your cover letter, resume and salary requirements to:

Human Resources
231 Main Street
Franconia, NH  03580
Fax:  603-823-7404

Phone: 603-823-5545

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