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Returns and Exchanges

Free Shipping On Exchanges
If you are not happy with the color or size of your purchase, we will gladly exchange it for you at no extra shipping charge.For Easy Returns/Exchanges…
A return label with simple instructions is included with your purchase to make the process quick and easy. If you are making an exchange, there is no charge to return the item(s) and the new merchandise will be shipped to you for no additional shipping charge. If you are returning merchandise for a refund, there is a charge of $6.95 per package when using the label service. If a return label is not included with your order, please contact Customer Service (800.870.3513).If you prefer, you may use the standard return label on the packing slip and pay for your own return shipping (and insurance) via the carrier of your choice.
You may return or exchange items by shipping them to:
Garnet Hill Returns8879 Union Centre Blvd.
West Chester, OH 45069-7063


